Overview
NEO Candidate Delivery is the next-generation candidate experience within the Cirrus assessment platform. It introduces a modern, flexible, and accessible interface across both the candidate dashboard and the exam delivery environment.
This update is designed to improve usability, accessibility, and overall candidate experience, allowing candidates to focus on completing their assessments with minimal friction.
NEO applies to:
- Candidate dashboard
- Assessment delivery (exam-taking experience)
- Score report
Enabling NEO Candidate Delivery
NEO Candidate Delivery is available but not enabled by default.
To activate NEO for your organisation:
- Contact your Cirrus Customer Success Manager, or
- Submit a request via the customer portal
Once enabled, NEO can be switch on for newly created assessments
Selecting NEO for Assessments
When creating an assessment, you can choose which delivery version to use under Delivery version:
- V1 (Classic): Existing candidate delivery interface
- V2 (NEO): New candidate delivery experience
This allows you to transition gradually and control which assessments use the new interface.
Important Considerations
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Once NEO is enabled for your organisation, all candidates will see the new NEO dashboard upon login, regardless of the delivery version used for individual assessments.
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You can adopt NEO delivery for assessments at your own pace there is no enforced deadline.
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It is recommended to review and update:
- Candidate-facing guidance
- Support materials
- Training content
What’s Improved in NEO
NEO introduces several enhancements to the candidate experience:
- Responsive design across desktop, tablet, and mobile devices
- Improved accessibility for a wider range of candidates
- Cleaner section layout for better navigation
- Full exam progress visibility at a glance
- Dark mode
- Time alerts notifying candidates before the exam closes
- Updated score reports for clearer results presentation