Use this article if you cannot log in to Cirrus because you have forgotten or lost your password.
Reset your password
- Go to your organisation's Cirrus login page.
- Select Cannot log in?
- Enter your username.
- Cirrus sends a password reset link to the email address on your account. Open the email and follow the link to set a new password.
No email received
Check your junk or spam folder. If the email is still missing, your username may not match an account, or the email address on your account may be out of date. Ask your administrator to confirm both.
If you do not know your username
Your username is normally your work or study email address, but it can be set to anything by your administrator. If you do not know it, contact your exam provider or administrator.
Related articles
- Logging in to Cirrus for candidates.
- Logging in to Cirrus (Author and System Admin) for staff users.