Why share schedules and marking periods?
Sharing your schedule and marking period dates helps Cirrus provide timely support. It is particularly useful in the following scenarios:
- Premium support licence holders
- Exams outside regular office hours (evenings, weekends, or public holidays)
- Other scenarios discussed with the Cirrus Service Desk
Sharing schedules is not mandatory
Sharing schedules is optional. Cirrus recommends doing so when high-volume exams or critical marking periods fall outside standard support hours.
How to share via the Customer Portal
- Share information at least two weeks in advance.
- Log in to the Customer Portal.
- Go to Support.
- Select Product Question as the request type.
- Copy the example table from the description and add your schedule or marking details:
- For schedules: include start date, start time, end time, time zone, number of candidates, and type (schedule or marking).
- For marking: include start date, general timeframe, any remarks, and the type.
- Submit the request. Cirrus will respond promptly.
Best practices
- Share well in advance.
- Provide clear, accurate information.
- Check the release schedule to avoid scheduling conflicts with platform updates or maintenance windows.
Example tables
Schedules
| Start Date | Start time (Timezone) | End time | Amount of Candidates | Type |
|---|---|---|---|---|
| 2024-02-10 | 09:00 (CET) | 12:00 | 50 | Schedule |
| 2024-02-20 | 10:00 (CET) | 11:30 | 25 | Schedule |
Marking periods
| Start Date | General Timeframe | Remarks | Type |
|---|---|---|---|
| 2024-02-15 | All Day | Stand-by for support | Marking |
| 2024-02-25 | Morning | Potential high workload | Marking |