---
title: "Candidate feedback administration"
slug: "candidate-feedback-administration"
tags: ["admin"]
updated: 2026-05-28T11:17:55Z
published: 2026-05-28T11:17:55Z
canonical: "help.cirrusassessment.com/candidate-feedback-administration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cirrusassessment.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Candidate Feedback Administration

**This page explains how to process feedback on questions reported by candidates during their exam. See also [how to set up Candidate Feedback](/docs/candidate-feedback-administration#setup-candidate-feedback).**

              Available since 7 March 2023

              

As part of continuous improvement, some organisations enable candidates to report feedback on question items during their exams. Cirrus facilitates managing that feedback from within the platform.

## Candidate feedback

This article covers Candidate Feedback Administration. For information on how the feature works for candidates and assessment authors, see [Candidate Feedback](/docs/candidate-feedback).

## Content Management - feedback tab

              "Manage content" permission

              

Available to all users with the ["Manage content" permission](/docs/site-roles#administration).

All feedback reported by candidates (see [Candidate Feedback](/docs/candidate-feedback) for details) can be managed here. Feedback with status **Closed** or **Invalid** is hidden by default to keep the table focused on actionable items.

From here, view details by clicking the **(i)** icon, or select items to [Announce feedback](/docs/candidate-feedback-administration#announce-feedback) to authors, or [Update Status](/docs/candidate-feedback-administration#update-status).

### Feedback report

              The Cirrus Search bar with an Item ID takes you directly to the question item

              

Subject of mail:

> Feedback on item {{ ItemID }} - "{{ FeedbackTitle }}" - {{ FeedbackTimestamp }}

*If an intro message was provided during [Announce Feedback](/docs/candidate-feedback-administration#announce-feedback), it is inserted before the body text with a blank line separator.*

Body text of mail:

```
{{ CandidateFirstName }} {{ CandidateLastName }} (id: {{ CandidateId }}, email: {{ CandidateEmail }}) has provided the following feedback during Assessment "{{ AssessmentTitle }}" (code: {{ AssessmentCode }}) on {{ FeedbackDate }} at {{ FeedbackTime }}:

Feedback Title: {{ FeedbackTitle }}
Feedback Type: {{ FeedbackType }}
Item-ID {{ ItemID }}
Question-type: {{ ItemQuestionType }}

Feedback:
{{ FeedbackDescription }}
```

## Processing feedback

### New feedback

After a candidate submits feedback, it appears with the status **Open**.

### Announce feedback

Select one or more items and click **Announce** to send a [Feedback report](/docs/candidate-feedback-administration#feedback-report) to all authors with whom the question item is shared (optionally with a CC email address). To include an introductory note, complete the intro text field before announcing; it will appear before the [Feedback report](/docs/candidate-feedback-administration#feedback-report).

After **Announce**, any **Open** feedback is automatically set to **Sent**.

              
              

The feedback report does not include a direct item link. Entering the Item ID in the Cirrus Search bar will take the user directly to the question item.

### Update status

Select one or more items and click **Update Status**, then choose:

- The new [Feedback status](/docs/candidate-feedback-administration#feedback-status)
- A Status Remark (optional)

The **Status Remark** enables you to keep status notes together with the feedback in Cirrus.

#### Feedback status

| Status | Category | Remarks |
| --- | --- | --- |
| Open | New | After candidate submitted feedback |
| Sent | Work in progress | After feedback was [Announced](/docs/candidate-feedback-administration#announce-feedback) |
| In progress | Work in progress |  |
| Closed | Done |  |
| Invalid | Done |  |

Items with status **Closed** or **Invalid** are hidden by default.

## Setup candidate feedback

1. Set appropriate [Candidate Feedback Defaults](/docs/candidate-feedback-defaults) for your organisation.
2. Enable the [Edit report feedback option](/docs/assessment-roles#assessment-management) for the appropriate assessment author roles in your organisation.

Once configured, you are ready to start [Processing Feedback](/docs/candidate-feedback-administration#processing-feedback) as it arrives.

## Troubleshooting

### Feedback not visible in Library

Candidate feedback is currently only visible under **Content Management**.

### Cannot find the item ID

If you do not have permission to view the question item in the Library, it will not appear in your search results.