This page explains how to process feedback on questions reported by candidates during their exam. See also how to set up Candidate Feedback.
As part of continuous improvement, some organisations enable candidates to report feedback on question items during their exams. Cirrus facilitates managing that feedback from within the platform.
Candidate feedback
This article covers Candidate Feedback Administration. For information on how the feature works for candidates and assessment authors, see Candidate Feedback.
Content Management - feedback tab
Available to all users with the "Manage content" permission.
All feedback reported by candidates (see Candidate Feedback for details) can be managed here. Feedback with status Closed or Invalid is hidden by default to keep the table focused on actionable items.
From here, view details by clicking the (i) icon, or select items to Announce feedback to authors, or Update Status.
Feedback report
Subject of mail:
Feedback on item {{ ItemID }} - "{{ FeedbackTitle }}" - {{ FeedbackTimestamp }}
If an intro message was provided during Announce Feedback, it is inserted before the body text with a blank line separator.
Body text of mail:
{{ CandidateFirstName }} {{ CandidateLastName }} (id: {{ CandidateId }}, email: {{ CandidateEmail }}) has provided the following feedback during Assessment "{{ AssessmentTitle }}" (code: {{ AssessmentCode }}) on {{ FeedbackDate }} at {{ FeedbackTime }}:
Feedback Title: {{ FeedbackTitle }}
Feedback Type: {{ FeedbackType }}
Item-ID {{ ItemID }}
Question-type: {{ ItemQuestionType }}
Feedback:
{{ FeedbackDescription }}
Processing feedback
New feedback
After a candidate submits feedback, it appears with the status Open.
Announce feedback
Select one or more items and click Announce to send a Feedback report to all authors with whom the question item is shared (optionally with a CC email address). To include an introductory note, complete the intro text field before announcing; it will appear before the Feedback report.
After Announce, any Open feedback is automatically set to Sent.
The feedback report does not include a direct item link. Entering the Item ID in the Cirrus Search bar will take the user directly to the question item.
Update status
Select one or more items and click Update Status, then choose:
- The new Feedback status
- A Status Remark (optional)
The Status Remark enables you to keep status notes together with the feedback in Cirrus.
Feedback status
| Status | Category | Remarks |
|---|---|---|
| Open | New | After candidate submitted feedback |
| Sent | Work in progress | After feedback was Announced |
| In progress | Work in progress | |
| Closed | Done | |
| Invalid | Done |
Items with status Closed or Invalid are hidden by default.
Setup candidate feedback
- Set appropriate Candidate Feedback Defaults for your organisation.
- Enable the Edit report feedback option for the appropriate assessment author roles in your organisation.
Once configured, you are ready to start Processing Feedback as it arrives.
Troubleshooting
Feedback not visible in Library
Candidate feedback is currently only visible under Content Management.
Cannot find the item ID
If you do not have permission to view the question item in the Library, it will not appear in your search results.